FAQs
General Questions
What is Casemox?
Casemox offers customizable tech accessories, including phone cases, AirPods cases, laptop sleeves, and mouse pads. We focus on high-quality products that can be personalized to reflect your style.
How can I contact Casemox?
You can reach us via email at contact@casemox.com. We’re available 24/7 to assist you with any questions or concerns.
What is your refund policy?
We offer refunds within 30 days of delivery. Please contact us for refund instructions.
How long does it take to process a refund?
Refunds are processed within 5-7 business days after we receive the returned item. The refund will be issued in the original form of payment.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. Use this number to track your shipment on our carrier’s website.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately with your order number and photos of the issue. We will resolve the issue as quickly as possible.
Can I cancel or modify my order?
Orders can be modified or canceled if they haven’t been processed yet. Contact us as soon as possible to request changes.
What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal.
Product-Specific Questions
What materials are your phone cases made from?
Our phone cases are made from durable materials like polycarbonate, thermoplastic polyurethane, and impact-absorbing materials for enhanced protection.
Are your laptop sleeves water-resistant?
Yes, our laptop sleeves are made from water-resistant neoprene to help protect your laptop from spills and moisture.
Do your AirPods cases support wireless charging?
Yes, all of our AirPods cases are compatible with wireless charging.
Can I customize my phone case with my own design?
Absolutely! You can personalize your phone case with custom images, text, or choose from our extensive library of designs.
Are your mouse pads customizable?
Yes, both our office and gaming mouse pads can be customized with your choice of design or text.
What sizes are available for your laptop sleeves?
We offer laptop sleeves in 13" and 15" sizes to fit most laptops.
How do I clean my Casemox products?
Clean your products with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials.
Are your products eco-friendly?
We strive to use recyclable and eco-friendly materials in our products and packaging to minimize environmental impact.
What is the difference between a Snap Case and a Tough Case?
A Snap Case offers basic protection with a slim profile, while a Tough Case provides extra durability with enhanced impact resistance and protection.
Do you offer gift cards?
Yes, we do offer gift cards. They are a perfect option for anyone who wants to give the gift of customizable tech accessories.
Shipping and Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days. Expedited shipping options are also available at checkout.
Do you offer international shipping?
Yes, we offer international shipping to specific countries: Australia, USA, New Zealand, UK, and Canada. Delivery times and costs vary depending on the destination.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the expected delivery time, please contact us with your order number so we can investigate the issue.
Can I change my shipping address after placing an order?
Address changes can be made if your order has not yet been processed. Contact us immediately to update your shipping information.